[Selected aspects of citizen and patient orientation in Germany. Assessment from the point of view of users].
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[Selected aspects of citizen and patient orientation in Germany. Assessment from the point of view of users]. / Horch, K; Hintzpeter, Birte; Ryl, L; Dierks, M-L.
In: BUNDESGESUNDHEITSBLA, Vol. 55, No. 5, 5, 2012, p. 739-745.Research output: SCORING: Contribution to journal › SCORING: Journal article › Research › peer-review
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TY - JOUR
T1 - [Selected aspects of citizen and patient orientation in Germany. Assessment from the point of view of users].
AU - Horch, K
AU - Hintzpeter, Birte
AU - Ryl, L
AU - Dierks, M-L
PY - 2012
Y1 - 2012
N2 - The growing citizen and patient orientation of the German healthcare system reflects a health policy process which aims to achieve more individual and social responsibility as well as more autonomy on the part of healthcare users. At the same time the process is regarded as an essential component of a future oriented quality development involving raising transparency, developing competence, strengthening patient rights and improving complaints management. Representative data on these parameters and on people's level of satisfaction with their most recent contact with the healthcare service were collected in the 2009 GEDA survey 'Information Behaviour and Self-determination of Citizens and Patients' by the Robert Koch Institute. It reveals knowledge deficits in the population relating to selected areas of the healthcare service and there are also deficits in people's knowledge and assertion of their rights and in the way complaints are handled. These deficits vary according to demographic and socio-economic criteria (age, sex, educational and social status, status vis à vis health insurance companies). It emerges that different population groups have different needs, which can be used for a target group orientation in the communication of knowledge and the development of competencies.
AB - The growing citizen and patient orientation of the German healthcare system reflects a health policy process which aims to achieve more individual and social responsibility as well as more autonomy on the part of healthcare users. At the same time the process is regarded as an essential component of a future oriented quality development involving raising transparency, developing competence, strengthening patient rights and improving complaints management. Representative data on these parameters and on people's level of satisfaction with their most recent contact with the healthcare service were collected in the 2009 GEDA survey 'Information Behaviour and Self-determination of Citizens and Patients' by the Robert Koch Institute. It reveals knowledge deficits in the population relating to selected areas of the healthcare service and there are also deficits in people's knowledge and assertion of their rights and in the way complaints are handled. These deficits vary according to demographic and socio-economic criteria (age, sex, educational and social status, status vis à vis health insurance companies). It emerges that different population groups have different needs, which can be used for a target group orientation in the communication of knowledge and the development of competencies.
KW - Germany
KW - Humans
KW - Health Knowledge, Attitudes, Practice
KW - Attitude to Health
KW - Patients/statistics & numerical data
KW - Germany
KW - Humans
KW - Health Knowledge, Attitudes, Practice
KW - Attitude to Health
KW - Patients/statistics & numerical data
M3 - SCORING: Zeitschriftenaufsatz
VL - 55
SP - 739
EP - 745
JO - BUNDESGESUNDHEITSBLA
JF - BUNDESGESUNDHEITSBLA
SN - 1436-9990
IS - 5
M1 - 5
ER -
