Patient adherence to recommendations after teleconsultation: survey of patients from a telemedicine centre in Switzerland.
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Patient adherence to recommendations after teleconsultation: survey of patients from a telemedicine centre in Switzerland. / Rimner, Timo; Blozik, Eva; Begley, Chantal; Grandchamp, Chantal; von Overbeck, Jan.
In: J TELEMED TELECARE, Vol. 17, No. 5, 5, 2011, p. 235-239.Research output: SCORING: Contribution to journal › SCORING: Journal article › Research › peer-review
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TY - JOUR
T1 - Patient adherence to recommendations after teleconsultation: survey of patients from a telemedicine centre in Switzerland.
AU - Rimner, Timo
AU - Blozik, Eva
AU - Begley, Chantal
AU - Grandchamp, Chantal
AU - von Overbeck, Jan
PY - 2011
Y1 - 2011
N2 - We investigated patients' adherence to recommendations after telephone triage at the Swiss Centre for Telemedicine. We studied cases where the medical problem was assessed as not requiring an immediate face-to-face consultation. Two weeks after teleconsultation, follow-up telephone interviews were conducted with 1129 self-care patients. The patients were asked if they had adhered to the telephone recommendations and whether they had had a subsequent face-to-face consultation. A total of 1003 patients (88%) were available for the follow-up telephone interview. Of those, 85% reported that they had adhered to all self-care recommendations and 86% had followed the advice about further use of the health-care system. Overall, 28% of patients had attended a face-to-face consultation. Half of them were referred by the teleconsultation centre, and half of them had decided themselves not to follow the centre's recommendation. Since acceptance of self-care recommendations after teleconsultation was high, teleconsultation may be an efficient alternative to face-to-face consultations for some conditions.
AB - We investigated patients' adherence to recommendations after telephone triage at the Swiss Centre for Telemedicine. We studied cases where the medical problem was assessed as not requiring an immediate face-to-face consultation. Two weeks after teleconsultation, follow-up telephone interviews were conducted with 1129 self-care patients. The patients were asked if they had adhered to the telephone recommendations and whether they had had a subsequent face-to-face consultation. A total of 1003 patients (88%) were available for the follow-up telephone interview. Of those, 85% reported that they had adhered to all self-care recommendations and 86% had followed the advice about further use of the health-care system. Overall, 28% of patients had attended a face-to-face consultation. Half of them were referred by the teleconsultation centre, and half of them had decided themselves not to follow the centre's recommendation. Since acceptance of self-care recommendations after teleconsultation was high, teleconsultation may be an efficient alternative to face-to-face consultations for some conditions.
KW - Adult
KW - Humans
KW - Male
KW - Aged
KW - Female
KW - Middle Aged
KW - Aged, 80 and over
KW - Adolescent
KW - Young Adult
KW - Child
KW - Follow-Up Studies
KW - Child, Preschool
KW - Infant
KW - Switzerland
KW - Patient Satisfaction
KW - Outcome and Process Assessment (Health Care)/methods
KW - Patient Acceptance of Health Care
KW - Data Collection
KW - Patient Compliance/statistics & numerical data
KW - Remote Consultation/methods
KW - Self Report/utilization
KW - Triage
KW - Adult
KW - Humans
KW - Male
KW - Aged
KW - Female
KW - Middle Aged
KW - Aged, 80 and over
KW - Adolescent
KW - Young Adult
KW - Child
KW - Follow-Up Studies
KW - Child, Preschool
KW - Infant
KW - Switzerland
KW - Patient Satisfaction
KW - Outcome and Process Assessment (Health Care)/methods
KW - Patient Acceptance of Health Care
KW - Data Collection
KW - Patient Compliance/statistics & numerical data
KW - Remote Consultation/methods
KW - Self Report/utilization
KW - Triage
M3 - SCORING: Journal article
VL - 17
SP - 235
EP - 239
JO - J TELEMED TELECARE
JF - J TELEMED TELECARE
SN - 1357-633X
IS - 5
M1 - 5
ER -
