Use of Instant Messaging Software in a German Hospital-An Exploratory Investigation among Physicians
Standard
Use of Instant Messaging Software in a German Hospital-An Exploratory Investigation among Physicians. / Sayegh-Jodehl, Sabine; Mukowski-Kickhöfel, Rebecca; Linke, Diane; Müller-Birn, Claudia; Rose, Matthias.
in: INT J ENV RES PUB HE, Jahrgang 19, Nr. 19, 12618, 02.10.2022.Publikationen: SCORING: Beitrag in Fachzeitschrift/Zeitung › SCORING: Zeitschriftenaufsatz › Forschung › Begutachtung
Harvard
APA
Vancouver
Bibtex
}
RIS
TY - JOUR
T1 - Use of Instant Messaging Software in a German Hospital-An Exploratory Investigation among Physicians
AU - Sayegh-Jodehl, Sabine
AU - Mukowski-Kickhöfel, Rebecca
AU - Linke, Diane
AU - Müller-Birn, Claudia
AU - Rose, Matthias
PY - 2022/10/2
Y1 - 2022/10/2
N2 - Internationally, evidence exists that physicians use instant messaging services for communication tasks in everyday clinical practice However, there are only few data on physicians in Germany in this regard. Therefore, at the initiation of our project "DocTalk-Dialog meets Chatbot: Collaborative Learning and Teaching in the Process of Work", we conducted a stakeholder survey with an exploratory research approach. The aim was to gain initial insights into use of instant messaging software and attitudes towards data security and advantages and disadvantages before implementing a data-secure in-house messaging platform. N = 70 physicians at Charité-Universitätsmedizin Berlin completed an exploratory questionnaire with closed and open-ended questions. Quantitative data were analyzed using descriptive statistics and qualitative data using thematic analysis. The use of messenger software was not widespread in the sample studied. Physicians most frequently used face-to-face contact for communication. On average, up to ten instant messages were exchanged per day, mainly among colleagues, to answer mutual questions, and to send pictures. With a high awareness of privacy-related restrictions among participating physicians, advantages such as fast and uncomplicated communication were also highlighted. An instant messenger solution that complies with the German data protection guidelines is needed and should be investigated in more detail.
AB - Internationally, evidence exists that physicians use instant messaging services for communication tasks in everyday clinical practice However, there are only few data on physicians in Germany in this regard. Therefore, at the initiation of our project "DocTalk-Dialog meets Chatbot: Collaborative Learning and Teaching in the Process of Work", we conducted a stakeholder survey with an exploratory research approach. The aim was to gain initial insights into use of instant messaging software and attitudes towards data security and advantages and disadvantages before implementing a data-secure in-house messaging platform. N = 70 physicians at Charité-Universitätsmedizin Berlin completed an exploratory questionnaire with closed and open-ended questions. Quantitative data were analyzed using descriptive statistics and qualitative data using thematic analysis. The use of messenger software was not widespread in the sample studied. Physicians most frequently used face-to-face contact for communication. On average, up to ten instant messages were exchanged per day, mainly among colleagues, to answer mutual questions, and to send pictures. With a high awareness of privacy-related restrictions among participating physicians, advantages such as fast and uncomplicated communication were also highlighted. An instant messenger solution that complies with the German data protection guidelines is needed and should be investigated in more detail.
KW - Communication
KW - Computer Security
KW - Hospitals
KW - Humans
KW - Physicians
KW - Text Messaging
U2 - 10.3390/ijerph191912618
DO - 10.3390/ijerph191912618
M3 - SCORING: Journal article
C2 - 36231921
VL - 19
JO - INT J ENV RES PUB HE
JF - INT J ENV RES PUB HE
SN - 1660-4601
IS - 19
M1 - 12618
ER -