[Doctor-patient interaction: dealing with difficult situations].
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[Doctor-patient interaction: dealing with difficult situations]. / Mehnert, Anja; Lehmann, Claudia; Koch-Gromus, Uwe.
in: BUNDESGESUNDHEITSBLA, Jahrgang 55, Nr. 9, 9, 2012, S. 1134-1143.Publikationen: SCORING: Beitrag in Fachzeitschrift/Zeitung › SCORING: Zeitschriftenaufsatz › Forschung › Begutachtung
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TY - JOUR
T1 - [Doctor-patient interaction: dealing with difficult situations].
AU - Mehnert, Anja
AU - Lehmann, Claudia
AU - Koch-Gromus, Uwe
PY - 2012
Y1 - 2012
N2 - Good doctor-patient communication has a positive impact on patient satisfaction, adherence to treatment, health outcomes and well-being, and it has been linked to reduced anxiety, increased recall, and improved understanding. During the diagnostic phase and the course of the illness, patients exhibit a range of mood changes. These include sadness and worry, frustration and anger, uncertainty, fear of disease recurrence, difficulties in inter-personal relationships, changing roles, and concerns about body image. Medical consultations can be influenced by different expectations concerning the doctor-patient interaction, by individual roles and beliefs, and by a different understanding of health and well-being influenced by cultural and other factors not necessarily associated with the medical situation. Responding to anger and other difficult emotions, dealing with family meetings, or communicating via interpreters are often experienced as demanding situations by health care professionals. This article provides an overview of the difficult doctor-patient interactions and illustrates basic communication skills in responding to challenging situations.
AB - Good doctor-patient communication has a positive impact on patient satisfaction, adherence to treatment, health outcomes and well-being, and it has been linked to reduced anxiety, increased recall, and improved understanding. During the diagnostic phase and the course of the illness, patients exhibit a range of mood changes. These include sadness and worry, frustration and anger, uncertainty, fear of disease recurrence, difficulties in inter-personal relationships, changing roles, and concerns about body image. Medical consultations can be influenced by different expectations concerning the doctor-patient interaction, by individual roles and beliefs, and by a different understanding of health and well-being influenced by cultural and other factors not necessarily associated with the medical situation. Responding to anger and other difficult emotions, dealing with family meetings, or communicating via interpreters are often experienced as demanding situations by health care professionals. This article provides an overview of the difficult doctor-patient interactions and illustrates basic communication skills in responding to challenging situations.
KW - Germany
KW - Humans
KW - Physician-Patient Relations
KW - Patient Participation/methods
KW - Patient-Centered Care/organization & administration
KW - Communication
KW - Mental Disorders/diagnosis/psychology/therapy
KW - Physician's Role
KW - Germany
KW - Humans
KW - Physician-Patient Relations
KW - Patient Participation/methods
KW - Patient-Centered Care/organization & administration
KW - Communication
KW - Mental Disorders/diagnosis/psychology/therapy
KW - Physician's Role
M3 - SCORING: Zeitschriftenaufsatz
VL - 55
SP - 1134
EP - 1143
JO - BUNDESGESUNDHEITSBLA
JF - BUNDESGESUNDHEITSBLA
SN - 1436-9990
IS - 9
M1 - 9
ER -
